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Frequently Asked Questions

Water Softener

  • What is hard water and how do I know if I have it?

    Hard water, which contains high levels of calcium and magnesium, is present in nearly 90 percent of American homes. These minerals cause scaling, leading to buildup that clogs waterlines and plumbing, forcing appliances to work harder and operate less efficiently. Hard water often leaves a white residue wherever water evaporates. Additionally, when hardness reacts with soaps and detergents, it creates a sticky soap scum.

    Installing a water softener will eliminate hard water problems in your home. Contact us today for a professional water test to identify hardness and other contaminants. Our experts will recommend the top solution for your needs.

  • How does a water softener work?

    A water softener removes calcium and magnesium through a process known as ion exchange, replacing hard ions with sodium chloride or potassium chloride. In most instances the amount of sodium being added is so small that it is not a significant contributor to the amount of sodium in your diet.

  • Do we sell a "Salt Free Water Softener"?

    Soft water makes your skin feel slippery because it removes calcium and magnesium, the minerals found in hard water, through a process called ion exchange. Without these minerals, there is no residue left on your skin to trap soap and other particles. Hard water residue can dry out your skin, but with soft water, your skin is thoroughly cleaned without any leftover minerals or soap residue. This slippery, smooth feeling is how clean skin is supposed to feel.

    Additionally, soft water allows your bath soaps and shampoos to lather better and rinse off completely. This means you’ll use less soap and shampoo, saving money in the long run. Enjoy the benefits of soft water with Basin Water Solutions, Inc. and experience the difference in your skin’s health and cleanliness.

  • Why does soft water make my skin feel slippery?

    At Basin Water Solutions, Inc., water softener removes the calcium and magnesium in your water so your skin is cleaned without hard water minerals left behind. There is no residue on your skin to trap traces of soap, and other particles. Residue left behind by hard water causes your skin to dry out. The slippery, softness you feel when you bathe is exactly how clean skin is supposed to feel. Soft water allows your bath soaps to lather better and rinse off completely, and you’ll be able to save money because you will use less soap and shampoo.

  • Will a water softener reverse the scale already accumulated on my fixtures and appliances?

    Yes, once you have a water softener installed in your home it will start to remove the build up of the scale that has accumulated. It will take some time for this but it will reverse any hard water deposits.

  • Are there any chemicals added to my water after installing a water softener?

    No. The only thing added to your water will be trace amounts of sodium (salt) or potassium to exchange with the hard calcium and magnesium the water softener removes from your water. In fact, your water softener will reduce the amounts of harsh chemicals and detergents you use in your home. Cleaning with soft water is much more efficient and environmentally friendly.

  • How do I determine which water softener and what size I need for my family?

    There are many different options and sizes of water softeners. It is important to have one of our professional water treatment specialist test your water, determine your water demand, and survey the plumbing system in your home. We will size a water softener system for your specific needs. Book your free consultation today!

  • Will a water softener remove all of the impurities from my water?

    No, unfortunately a water softener is designed to remove hardness ions (calcium, and magnesium) from water. A water softener can also help to reduce iron and manganese in limited amounts. If you are wanting to remove other dissolved minerals, chemicals, and contaminants specifically for drinking and cooking you should consider purchasing a Reverse Osmosis Drinking Water System.

  • How much does it cost to install a water softener in my home?

    At Basin Water Solutions, Inc., we have many models and sizes of water softeners to choose from, all with different features and capacities. We have water softeners for every budget. We will work hard to find the top solution for you and your family. We also offer financing, rentals, and lease to purchase options to make your purchase easy.

  • How often will I need to add salt or potassium to maintain the water softener?

    It all depends on your water consumption and your water hardness. With that said, our high efficiency water softeners use less salt than many traditional water softeners to regenerate the resin bed. Our water softeners meter your water consumption and regenerate only when needed to maintain soft water in your home. Most of our clients choose to depend on Basin Water Solutions, Inc. to maintain their water filtration equipment on an ongoing basis which can include salt delivery.

Reverse Osmosis Drinking Water System

  • What is reverse osmosis?

    Reverse Osmosis (RO) is a water purification method that produces high-quality drinking water. Originally developed by the US Navy to produce drinking water from high salinity seawater for submarine crews, RO technology involves membrane filter technology. The process forces water under pressure through very small pores of a semi-permeable membrane, effectively removing impurities and contaminants. Learn more about the history of reverse osmosis.

  • How does a (RO) drinking water system work?

    Most (RO) systems developed for use in residential applications involve processing the water through several stages of filtration to produce high-quality drinking water. There are several systems that may have anywhere from 3-stage filtration up to 6+ stage filtration. Most systems involve multiple filters that include 5-micron sediment and activated carbon prefilters prior to the water flowing through the membrane.

    Our most popular 5-Stage 50 Gallon Per Day (RO) System processes the water through 3 separate pre-filtration filters that remove organic contaminants, particulates, chlorine, and its by-products. Next, the water flows through the reverse osmosis membrane, a very tightly wound sheet filter, that rejects dissolved solids and a long list of other impurities to the drain and allows purified water to pass to a storage tank.

    When the dedicated faucet that is installed on the sink countertop is opened, the purified water from the storage tank flows through a final stage post-carbon filter to polish the taste. Additional stages can be added to the system to include Alkaline or Remineralization Filters and UV Light Disinfection.

  • Is distilled water “purer” then (RO) water?

    Distilled water has a few parts per million more of mineral constituents removed vs. (RO) water. However, distillers don’t remove contaminants such as volatile chemicals (VOCs) with a low boiling point. For example, Chloramines, which many cities use instead of Chlorine as a disinfectant are not removed through distillation of water. Reverse Osmosis Drinking Water Systems that include carbon prefiltration do a very good job at removing chemical contaminants in water.

  • Do (RO) systems use excess water?

    The typical Reverse Osmosis (RO) system installed under the kitchen sink for drinking water consumption uses water similarly to other water-using appliances in the home. We use and send water to the drain every day by washing clothes, washing dishes, and flushing toilets. An RO system uses more water in its operation than is actually consumed; however, you will not suddenly see a jump in your water bill.

    When the storage tank is full, the system will automatically stop the incoming water and shut down water flowing to the drain. In terms of expense, it’s like a couple of extra toilet flushes a day.

  • How long does a (RO) system last?

    With proper maintenance and service your (RO) unit could last a very long time. Regularly replacing the prefilter and post filters is crucial to the longevity of the system and especially the (RO) membrane. Typical membrane life is 3 to 5 years, depending on the quality of the water you are processing.

  • Do Reverse Osmosis units remove minerals that are essential to health?

    While Reverse Osmosis (RO) systems are known to remove about 98% of minerals, this isn’t the full picture. This topic is one of the most frequently asked and debated questions in drinking water purification. Experts on both sides present convincing arguments, making it confusing for consumers.

    Research shows that the mineral content in water, whether high or low, is less significant than you might think. The minerals found in water are inorganic and not easily absorbed by your body. Instead, you obtain the majority of essential minerals from your diet and daily supplements. The main concern with most water supplies is the presence of chemicals and other impurities, rather than the mineral content.

    Reverse Osmosis remains the most efficient and cost-effective method.

  • Do (RO) Systems use electricity?

    No, they work on water pressure. The only instance where you would need electricity for an (RO) is if you have an added booster pump or Ultraviolet Lamp installed as part of the system.

  • What is the annual maintenance costs for a Reverse Osmosis System?

    Ultimately this depends on the quality of the water the unit is processing and how frequently the system is used. The prefilters and post filter will need to be replaced biannually to annually. Depending on the model of the (RO), the annual cost is between $0.30 to $0.60 a day. Much more cost effective than buying bottled water!

  • Can I hook up my refrigerator to the (RO) system to get purified water for the built in ice machine and water dispenser?

    Yes, in fact we recommend it, but only if you can reach the appliance with a ⅜” tube from the under sink (RO) system. It is a good idea because you will no longer have the expense of changing the expensive and less effective filters included with most model refrigerators. If we can not reach the appliance with a line from the under the sink (RO) unit you can sometimes install an additional (RO) dedicated to the refrigerator, but it depends on the layout of your kitchen.

  • Does having whole house filtration, such as a water softener impact a (RO) system?

    A water softener and other whole house filtration actually help to extend the life of the filters and membrane of the (RO) system. The calcium and magnesium present in most water supplies are 2 of the hardest minerals for the (RO) to remove. We suggest pairing up a whole house water filtration system with the (RO) unit to achieve the top water for the entire home!

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